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Refund and Cancellation Policy

Last updated: April 1, 2024

Credit Purchase Refunds

At hotlines.ai, we strive to ensure complete satisfaction with our services. Our refund policy for credit purchases is as follows:

  • Refund requests must be made within 7 days of purchase
  • Only unused credits are eligible for refunds
  • Partially used credit packages are not eligible for refunds
  • Processing fees may be deducted from the refund amount
  • Unused credits will expire within 1 year of purchase

Refund Process

To request a refund:

  • Contact our support team at support@hotlines.ai
  • Provide your order ID and reason for the refund
  • Our team will review your request within 2 business days
  • If approved, refunds will be processed to the original payment method

Non-Refundable Items

The following are not eligible for refunds:

  • Used or partially used credits
  • Credits older than 7 days
  • Services already rendered
  • Custom implementation or setup fees

Refund Timeframes

Once approved:

  • Credit card refunds typically process in 5-10 business days
  • Bank transfers may take 7-14 business days
  • Other payment methods will vary by provider

Exceptional Circumstances

We may consider refunds outside of these terms in cases of:

  • Technical issues preventing service use
  • Service unavailability in your region
  • Other circumstances as evaluated on a case-by-case basis

Contact Us

For any questions about our Refund and Cancellation Policy or to request a refund, please contact us: