Refund and Cancellation Policy

Last updated: April 1, 2024

Credit Purchase Refunds

At hotlines.ai, we strive to ensure complete satisfaction with our services. Our refund policy for credit purchases is as follows:

• Refund requests must be made within 7 days of purchase
• Only unused credits are eligible for refunds
• Partially used credit packages are not eligible for refunds
• Processing fees may be deducted from the refund amount
• Unused credits will expire within 1 year of purchase

Refund Process

To request a refund:

• Contact our support team at support@hotlines.ai
• Provide your order ID and reason for the refund
• Our team will review your request within 2 business days
• If approved, refunds will be processed to the original payment method

Non-Refundable Items

The following are not eligible for refunds:

• Used or partially used credits
• Credits older than 7 days
• Services already rendered
• Custom implementation or setup fees

Refund Timeframes

Once approved:

• Credit card refunds typically process in 5-10 business days
• Bank transfers may take 7-14 business days
• Other payment methods will vary by provider

Exceptional Circumstances

We may consider refunds outside of these terms in cases of:

• Technical issues preventing service use
• Service unavailability in your region
• Other circumstances as evaluated on a case-by-case basis

Contact Us

For any questions about our Refund and Cancellation Policy or to request a refund, please contact us:

• By email: support@hotlines.ai
• By visiting our contact page: Contact Us